OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CAN’T OFFER YOU A REFUND OR EXCHANGE.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION YOU RECEIVED. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. SERVICES PERISHABLE GOODS SUCH AS FOOD, FLOWERS, NEWSPAPERS, OR MAGAZINES CANNOT BE RETURNED. WE ALSO DO NOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.

ADDITIONAL NON-RETURNABLE ITEMS:

• PROGRAMMING

• COACHING SERVICES

• WORKSHOPS

• GIFT CARDS

• E-BOOKS

• PDF'S

• DOWNLOADABLE SOFTWARE PRODUCTS

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

REFUNDS (IF APPLICABLE)

ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT WITHIN A CERTAIN AMOUNT OF DAYS.

SALE ITEMS‍

ONLY REGULAR-PRICED ITEMS MAY BE REFUNDED. UNFORTUNATELY, SALE ITEMS CAN BE REFUNDED OR EXCHANGED.

GIFTS

IF THE ITEM WERE MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, YOU’D RECEIVE A GIFT CREDIT FOR THE VALUE OF YOUR RETURN. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT CERTIFICATE WILL BE MAILED TO YOU.

IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL SEND A REFUND TO THE GIFT GIVER, AND THEY WILL FIND OUT ABOUT YOUR RETURN.‍

SHIPPING

TO RETURN YOUR PRODUCT, MAIL IT TO KEMP HOUSE, 160 CITY ROAD, LONDON, LND, EC1V 2NX, UNITED KINGDOM.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

IF YOU ARE SHIPPING AN ITEM OVER £75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.